Drop into a skill folder
Personal: ~/.claude/skills/ai-customer-reply-coach/SKILL.md
Project: .claude/skills/ai-customer-reply-coach/SKILL.md
Brali Agent Skill · reviewed · usable
Let AI Draft Routine Replies, Keep the Human on the Conversation
For repetitive support or service messages, AI can propose a response from the case facts and approved guidance while the human checks diagnosis, policy, tone, and the actual next step. Large-scale field evidence supports gains in one customer-support setting, especially for less experienced workers.
Portable instruction
What the agent should do
Provide only information you are allowed to share, plus the customer question and approved policy or knowledge source. Ask for a concise draft. Check that it answers the real issue, does not invent policy or status, and gives the correct next action before sending.
Check-in
Did the suggestion save wording effort while leaving the human more attentive to the customer's actual problem?
Install
One portable file, host-specific location.
Inspect SKILL.md first. The evidence state and skill mode are part of the contract.
Install for normal use.
Install directly from this URL
hermes skills install https://brali-lifeos.github.io/skill-packs/ai-customer-reply-coach/SKILL.mdPlace in a discovered skill root
Workspace: <workspace>/skills/ai-customer-reply-coach/SKILL.md
Global: ~/.openclaw/skills/ai-customer-reply-coach/SKILL.md
Brali verification
Coverage and trust state are checked together.
Canonical ID: brali:ai-customer-reply-coach
Evidence state: reviewed
Skill mode: usable
Recommendation eligible: yes
SHA-256: 9bb4da2084716dee66c069adcde92cbe638d7f593b7d8036863beea4033279b1
Brali CI verified. This means identity, state, mode, provenance and file integrity matched the generated corpus. It is not third-party vendor endorsement.
Why every hack gets a skill
Brali keeps a one-to-one machine surface: one hack record, one stable skill identity. Trust state determines what the skill is allowed to do.
License
Original Brali knowledge is available for non-commercial reuse under CC BY-NC-SA 4.0. Keep attribution, canonical record link, evidence state and skill mode.