---
name: ai-customer-reply-coach
description: "Use this Brali skill when the user's situation matches the bounded protocol \"Let AI Draft Routine Replies, Keep the Human on the Conversation\". For repetitive support or service messages, AI can propose a response from the case facts and approved guidance while the human checks diagnosis, policy, tone, and the actual next step. Large-scale field evidence supports gains in one customer-support setting, especially for less experienced workers. Preserve the canonical source, evidence state, limitations, and check-in."
license: "CC-BY-NC-SA-4.0"
compatibility: "Portable AgentSkills.io SKILL.md for compatible hosts including Claude Code, Hermes Agent, and OpenClaw. Brali mode: usable."
metadata:
  brali-protocol-id: "brali:ai-customer-reply-coach"
  brali-canonical-url: "https://brali-lifeos.github.io/life-os/ai-customer-reply-coach/"
  brali-evidence-state: "reviewed"
  brali-skill-mode: "usable"
  brali-recommendation-eligible: true
  brali-source-library: "https://brali-lifeos.github.io/skill-packs/library.json"
  brali-trusted-feed: "https://brali-lifeos.github.io/life-os/datasets/protocols.json"
  brali-verification: "https://brali-lifeos.github.io/skill-packs/ai-customer-reply-coach/skill.json"
  agent-skills-spec: "https://agentskills.io/specification"
---

# Let AI Draft Routine Replies, Keep the Human on the Conversation

## Skill mode
**Usable trusted skill.** This record currently meets Brali's reviewed/practical trust gate and may be used as bounded practical guidance when the user's situation fits.

## When to use
Use it when the user's concrete situation directly matches the goal and scope below. Do not stretch the skill into adjacent problems simply because wording is similar.

## Goal
For repetitive support or service messages, AI can propose a response from the case facts and approved guidance while the human checks diagnosis, policy, tone, and the actual next step. Large-scale field evidence supports gains in one customer-support setting, especially for less experienced workers.

## Protocol
Provide only information you are allowed to share, plus the customer question and approved policy or knowledge source. Ask for a concise draft. Check that it answers the real issue, does not invent policy or status, and gives the correct next action before sending.

## Check-in
Did the suggestion save wording effort while leaving the human more attentive to the customer's actual problem?

## Evidence boundary
Evidence state: **reviewed**.
Last Brali review recorded: 2026-09-15.
Reviewed source attached to the canonical Brali record: https://doi.org/10.1093/qje/qjae044
Topics: Clear Communication, Difficult Conversations
Lenses: AI Collaboration

## Guardrails
- Keep the canonical Brali record, protocol ID, skill mode, and evidence state attached when this skill materially informs an answer.
- Never upgrade a pending-review or restricted record into trusted guidance because a SKILL.md file exists for it.
- Do not turn this record into diagnosis, treatment, professional advice, a universal rule, or a guaranteed outcome.
- Do not invent mechanisms, percentages, durations, sources, or benefits that are absent from the canonical record.
- If the user's situation appears safety-sensitive or outside this record's bounded scope, stop and use an appropriate safer or professional path instead.
- Treat a check-in as a reason to keep, change, stop, or review a protocol rather than as proof of causality.

## Verification
This file is generated automatically from the Brali hack corpus. Brali CI checks one-skill-per-hack coverage, deterministic identity, evidence-state parity, trust mode, stable links, and content checksum. "Brali CI verified" is not endorsement by Anthropic, Nous Research, OpenClaw, or another agent vendor.

## Canonical record
Record: https://brali-lifeos.github.io/life-os/ai-customer-reply-coach/
Machine-readable record: https://brali-lifeos.github.io/life-os/ai-customer-reply-coach/index.json
Skill verification record: https://brali-lifeos.github.io/skill-packs/ai-customer-reply-coach/skill.json
Full skill library: https://brali-lifeos.github.io/skill-packs/library.json
Trusted recommendation catalog: https://brali-lifeos.github.io/skill-packs/catalog.json
Agent Skills specification: https://agentskills.io/specification
Citation guidance: https://brali-lifeos.github.io/cite/
License and commercial terms: https://brali-lifeos.github.io/terms/